Be a host for InPost: See how Lidl did it

A girl picking up a parcel from an InPost Locker using her phone to scan the QR code

"By offering parcel locker services ​at our stores, not only do we drive additional spend and increased ​ shopper satisfaction; we also ​attract new and lapsed customers. It's good for our customers ​and good for Lidl."

Louise Weise, Head of Digital - Lidl GB

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With InPost Lockers outside their stores, the supermarket increased traffic and gave shoppers a new and improved customer experience.

The Challenge

  • Increase traffic to stores

  • Generate additional revenue

  • Improve the customer experience

  • Drive positive brand sentiment

  • Encourage sustainable living

The Solution

  • With customers going to Lidl to collect and drop off parcels, lockers can provide additional footfall
  • Lockers make life more convenient – consumers don’t have to wait in for online orders and can send parcels without having to queue, whilst doing their shopping
  • Customers can combine errands and turn two trips into one (“trip-chaining”); which can have a positive environmental impact

The Results

Lidl case study - results infographic

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